Friday, October 19, 2007

Warnings, Suspensions Update - 10/21

As WidgetBucks has launched, we’ve seen tremendous growth on our network and one of our big concerns as a PPC widget is click-fraud. Naturally, we have systems in place to detect click-fraud to ensure that it does not impact our advertisers and, in turn, the entire network of our thousands of publishers.

When our systems flag accounts with 10%, 20%, or even 90% (one customer even had 99%) of their clicks to be potentially fraudulent, we feel it's important to move swiftly because we take it seriously.

Going forward, as potential-click fraud is flagged within an account, we will issue an email with a three-day warning. This will allow time to dialogue with a publisher over the suspicious activity. For accounts with activity that is so egregiously fraudulent, we will suspend those publishers immediately and without warning.

Update -- as of Sunday, October 21 (9 am PDT)

As an addition to the original post above, over the past 2 days, WidgetBucks has suspended an undisclosed number of accounts that do not meet the network's Terms of Use, primarily related to click-fraud, but also for publishers not requesting permission to put widgets on primarily non-English language sites. Ad-only sites and sites with any pornography content are also not allowed, and have also resulted in suspensions. If an account is suspended for violating any of these terms, all earnings (commissions, bonuses, fees) are forfeited. A number of 3-day warnings were issued during the last 2 days as well.

When it comes to detecting fraud, we are currently using a number of key measurements to evaluate sites. We can detect sites where click fraud is occurring by evaluating conversion to sale and traffic trends, as well as CTR and audit/filter percentage. And in instances where a site has good CTR and conversion to sale ratios, that publisher would not be suspended in the event of occasional spikes in abnormal click traffic.

We're taking this course of action to protect our ecosystem of advertisers and thousands of publishers.

WidgetBucks publishers inquiring about login and account access should submit an email to help [at] widgetbucks [dot] com so specific concerns can be addressed on an individual account basis, rather than through this blog's comment board. Thank you.

-Dean

85 comments:

Jehzeel Laurente said...

click fraud is really a serious problem.. specially in google adsense.. *sigh*...

TheWolf23 said...

Click fraud is serious, but why don't you give us better information about payments? Paypal isn't fully available in my country and checks take forever to arrive. E-gold would be nice.

Technology of The Day said...

what about to place system to protects the publishers from clicks fraud

Edward said...

I think this is a good thing...
I am glad that WidgetBucks are actually going to email the users FIRST before suspension...

I used to be with Google adsense until one of my site users thought he was being helpful by clicking the ads constantly which got me banned, but Google would not even give me the chance to prove that it was not me clicking the ads.

Keep up the good work WidgetBucks!

Penulis said...

can i place widget ads on blog with indonesian primary language?

ECS said...

Maybe track the IP address of the website owner as they login and then compare that to the person clicking too much. This sort of protects the website owner from competitors just clicking to get them banned.

Thanks..........Rob Walters

nick said...

yea, as rob said,

is there going to be anyway for us to defend ourselves against malicious click fraud, some people get jealous and dont want others to succeed.

thsadmin said...

That's my concern aswell, what if someone is out to kill my site and starts clicking the widgets to get me suspended.

And 10% is sometimes achievable, I can get around 8% with Google, given the fact that the widgets are more attractive - I think it may be possible.

I'm currently on 2% (when they load in time).

GettyCash said...

It's good to give a notice before suspension.

Stan Chee said...

Just wonder which type of traffic is
acceptable--it doesn't state clearly
in the company's TOS.
I see some sites at traffic exchanges
with WidgetBucks ads on them. Any
idea if traffic exchanges are acceptable?
One other thing--the WidgetBucks site
loads rather slowly and it tends to
slow down any site with WB ads.

Ankil said...

widgetbucks is going nice way but I hav got some queries.1) what about deleted widgets? 2) the customer care centre doesn't attend our queries 3)what about the payments in my country.Am i going to get payments in USD or INR(Indian Rs.)?
I would also like to inform widgetbucks that refrral programme of adsense is much better they give 255$ for every refrral that reaches the payout of 100$ and 2000$ bonous for 25 refrrals if they reach their payout within their respective 6 months.I would like widetbucks answer my query at ankil19@hotmail.com .Ya the plan of allowing people to have a dilogue for their defense in case of fraud clicks is a very good move better than adsense

klozettekiizmarit said...

As you see everbody bored Adsense so you could be new adsense for webmasters but main problem people have problem about your payment.if you announce about payments it will good for both( you and webmasters )
thanks

Ashish said...

Maybe, you can filter out fraudulent clicks coming from a publisher. Yahoo does the same.

So even if I fall asleep in front of the computer with the mouse in my hand I will be safe.

Technology of The Day said...

i agree with ashish

Tasha Chan said...

I agree that instead of terminating the publisher straight away, just make the fraudulent clicks worth zero.

Team WidgetBucks said...

Many of you have asked about protection against click fraud on your site(s). We are currently using a number of key measurements to evaluate sites. We can detect sites where click fraud is occurring by evaluating conversion- to-sale and traffic trends, as well as CTR and audit/filter percentage. And in instances where a site has good CTR and conversion to sale ratios, that publisher would not be suspended in the event of occasional spikes in abnormal click traffic. - Dean

Team WidgetBucks said...

@penulis: according to our terms of use, WidgetBucks widget code can only be placed on pages with content primarily in English. Widgets must not be displayed on any page with content primarily in an unsupported language, without prior written consent from Mpire (the company that created WidgetBucks). Please contact us at info [at] widgetbucks [dot] com with your site information so we can evaluate your site to ensure it meets our terms of service. Thanks.

Team WidgetBucks said...

@ankil: an area within MyWidgets is coming shortly (early this week) that shows deleted widgets (and related earnings). Your payments will come in USD. Our referral program is competitive in the marketplace of companies our size (i.e. those without a $200 million market cap like Google). Thanks. - Dean

HoloElectronics said...

hi
what about to put the ads in site which have english and non english cotents but not in the same pages?
what also if the contents is in the same pages but the primary language not english?

October 21, 2007 1:19 AM

Team WidgetBucks said...

@holoelectronics: i would suggest you submit your site information to info [at] widgetbucks [dot] com. we will have to evaluate your situation. - Dean

HoloElectronics said...

ok thanks i will today

cipos_luque said...

My account name is bunea_petru-.at.-yahoo.com and I can not login since today on my account. What happened? I also sent you an e-mail, but I am more than sure that no one will ever answer.

binhaus said...

Dear..
For me i get big issue from supended hope admin can help..
i have website make 250,000 pages every days.. ( of cause with that big traffic i'm not crazy to click banner by myself ) and i also promote for widgetbucks to get referers ( i make about 75 other publisher for WB ) but today the acc is suddenly suspended or not exit, i can not login or check acc at all..., i dont see any email from them to notices that.. If admin can help please email me for any information to: binhaus at yahoo dot com .. thanks for any help..
I also email the info deparment , if i got somethings update will be back here to tell every one..
Nguyen

binhaus said...

to: Team WidgetBucks
sorry i for got to mention my acc is[ binhaus at yahoo dot com ]
hope some one can restore acc then point out what i was worng to fix it ..
thanks

TheWolf23 said...

Please Team Widgetbucks, could you activate the option of either payment through e-gold, western union or wire transfer? Because PayPal doesn't work in my country and checks take forever to arrive. Please answer this question, because you never answer my e-mails.

mileff said...

cipos_luque I have the same problem , I have a sites with 50 k impression and more than 10 k users daily and today I can not login in my account , I wrote a email but there is no answer yet .

Team WidgetBucks said...

Please note that the post "Click-Fraud Warnings, Suspensions Beginning" has been updated to reflect new information, as of Sunday, 10/21 at 9 am PDT.

Emile said...

How long does it take the engineering team to figure out whats wrong with my account? Its been 3 days, and it keeps telling me my email or password is "no good". Yet I can put my email into the retrieval field and I will be sent a password...which doesnt work.

Ahmed said...

I can't access my account, and my ads aren't showing. sup?

@emile, are you ads showing up?

Emile said...

I havent yet posted any widgets on my sites. But I would very much like to some day.

Sameer said...

you get invalid email/pass as well?

Emile said...
This comment has been removed by the author.
Emile said...

Yes I do, if this is a typical thing that occurs, they should make it a part of the FAQ so that people know what to do for each sign in error.

cipos_luque said...

Yeah, I don't know why but suprisingly I can not login in my account again. Did not get any warning, in fact got an e-mail from sean, telling me what a great job I did with my websites:

Hi Bunea,



I’m writing to congratulate you on how well your WidgetBucks widgets are doing.



They are getting a large number of impressions and a good number of clicks. We’re very happy you’ve decided to use WidgetBucks on your Manele sites. The Movie category you picked is obviously doing well with you audience. I’m impressed by your use of more than one shape widget on a page, and by the prominent placement of the large 660x330 widget. You may want to show related electronics products, such as DVD players in some of your widgets, since these earn high amounts per click.



I would like to answer any questions you may have, or hear suggestions from you on how to make the widgets better. If there are other specific product categories that you’d like to see, we can create them for you.



Please let me know if there is anything we can do. Thanks,



Seán





=== === ===



Seán Crotty
Vice President, Product Marketing

mpire
+1 650 283 - 7110
sean@mpire.com



Check out our new widget ad network at: www.WidgetBucks.com

now I am Rolling On the Floor Laughing :))

Sameer said...

I also got a very similar email, are you able to use the forget password?

do your ads appear?

Andrés said...

Hello,

I've sent an email to info[at]widgetbucks[dot]com requesting permission to use WidgetBucks in my spanish weblog.

I would apreciate if you reply to me as soon as possible.

Thanks for your excellent service.

Sincerely,
Andrés

cipos_luque said...

I know got another e-mail which says:
--
Subject: WidgetBucks Account Activation

ACCOUNT ACTIVATION email

Thanks for registering with WidgetBucks!

Click on the Account Activation Link below and you'll be on your way to using the latest and most efficient way to earn ad dollars on your site:

Account Activation URL: URL REMOVED BY ME

Helpful hints: If the link above appears as plain text because of the email application, please copy and paste the URL into the address box of your browser. If the link appears broken in two parts, please make sure you copy both parts starting with the 'https' part of the address first.

If you have any difficulty activating your account, please do not hesitate to contact us by email at info@Widgetbucks.com.

Cheers,

Team WidgetBucks
--
I login, it works, but for the month of October I get a MASSIVE 0$, even though I had about 300-400$ in my account :)))))))))

I love this soap opera :)

Sameer said...

WHAT??!

I wonder what's going on with their system.

Sameer said...

Does that mean everyone having this problem got all their stats erased??

Admin said...

When you guys started widgetbucks accepted any site now you only accept english sites, that sucks
could you consider accepting my site?
how should i proceed?
and i have deleted my widgets and now i donet see my money earned with them.

Technology of The Day said...

i have some of my sites in english and other in arabic and english does i have to remove the WidgetBucks from these site which are in arabic and english or what i have to do?
actully i have removed the ads from the pages which contained only arabic contents but still in the pages that have arabic and english contents in the same page?
is this legal or what i have to do to keep my account running.
plz guys in support answer me
i'm waiting

Team WidgetBucks said...

A note to all publishers who are inquiring about login and account access: specific questions should be submitted to help [at] widgetbucks [dot] com, where we can addressed your concerns on an individual basis. Thank you.

TheWolf23 said...

but you never answer those e-mails!!!!!!!!!!!

Emile said...

I used to work on support emails. Beleive me I know its frustrating to those addressing duplicate emails from the same people that are quite often repetitive. Rest assured people your emails are being read. However they are answered in the order they are received. You can trust that if an email is sent it will be read. Any other emails you send thereafter is just clogging up the inbox. I hope this helps the support team.

Team WidgetBucks said...

@emile: Thanks for your understanding and sharing your experience with the rest of those on this thread. We are indeed answering the large amount of emails just as you described - in the order in which they were received. Thanks in advance to everyone for your patience. - Dean

Sameer said...

DEan, are account issues a glitch with the system or does it mean termination of these accounts?

Team WidgetBucks said...

@Sameer: There is a much higher likelihood that account access issues being experienced today are directly related to account suspension vs. a system glitch.

Sameer said...

Dean, We could get suspended without receiving any suspension notices/emails?

cipos_luque said...

Dean, how can it be possible that I today get "congrats" e-mail from sean and tomorrow I get my account suspended? Can you exaplin this to me? And yesterday I got another e-mail telling me that I must activate my acccount. And in my account I got ZERO revenue, and not even the refferals were ZERO. I think you are embarasing yourselves in front of a large amount of publishers...

Vu Diu said...

Hi WB, I had a message saying that the adcode was put on ad-only, non-english or porn sites but my sites are all in English with goo contents but still suspended and I could not log in now, please explain. Is that your system is not smart enough to do so? I take click fraud seriously but now good publisher suspended then I do know what to say

Cobra said...

You should protect the users from sabbotage.
I run few big sites including a free hosting company and got banned from google for invalid clicks. Wich is not true, as i couldn't risk my bussiness for few lauzy bucks...
So, i'm afraid here in WB will be the same scenario, someone will spamm my sites with invalid clicks and you suspend my account....
So, before suspension, check for sabottage...
My sites have a CTR betwhen 0.15% and 0.73% is that a problem?


Another thing i see, when you change category for your widgets, all the clicks in current day change with the new cpc... i saw it's corrected by audit, but still, a problem.

Jehzeel Laurente said...

Hi, where can I report If I have noticed that somebody is making fraud clicks in my widgets???

Cobra said...

Another thing, shound't we be able to see our conversions precentage?
It would be a good thing as we'd know if we'll continue or not, before we get suspended for low conversions...
I'm very couriuod about my conversion precentage...

Pepperclick said...

Yes click fraud is a big problem. One suggestion would be to have some sort of pay per impression in place mixed in with the pay per click ads. That would cut out allot of click fraud as only the widget bucks admin would know which ad is paid for the click and which is just on the impression.
I know there are other ad networks who do this and it is certainly effective against click fraud.

Admin said...

i deleted my widgets and now my moneys is gone :(

swapy_2002 said...

hello admin. I wanted to know that the sign up bonus $25 will be counted in my minimum payout of $50??

:) said...

I like the fact that thei email you before. It's worth the try when it's because of that.

mentimun said...

i change my widget and my cent o.22 cent dollar is gone forever. why???

idio said...

Hey, WidgetBucks has a link on the main page of Netscape -- help vote it up and keep it going.

http://money.propeller.com/story/2007/10/21/making-money-with-widget-bucks

idio said...

Sorry, the link was too long -- try this one:

http://tinyurl.com/3d2oy6

Emile said...

@Team *What is the official respoonse time to address issues that have been forwarded to the engineering team? I.E. Password/Email issue. I would like to have an idea of how long it takes as I have been checking my inbox alot these past 4 days.

Andrés said...

I have the same question that Emile has. How long will it take before you answer our emails?

studios said...

Hello,

I tried to put WidgetBucks on a site with Pligg but not working. Somebody help me?

Thanks!

Kristine Sendy said...

Help please! I just signed up and have already added my widget but the following code appears right below the image..:(

help please! it's definitely annoying!

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Blank Mind of Treizie said...

I see that click fraud is really a serious matter.
But what about my situation, i put the widget in my newly launched blog. And on the first week i received no clicks because of the poor traffic i have, but on the second week, surprisingly, i received lots of clicks which i did not know where it came from.
Once i am not aware that this is a ppc and i clicked the ads not to get cash but i want to see the ads i am catering to. I just thought that it is like the widget from AuctionAds, but when i learned that it is a ppc program i never clicked my own ads again as i am familiar with Adsense not allowing such.

Maybe i am going to get a warning letter from you Admin of WidgetBucks but please consider that i never tried to do some fraudulent clicks as i want to earn from your program.

Jeremy said...

I have no idea if my account is receiving any unauthorized or repeat clicks from my visitors because there is no way to see this in any report. I know I am not clicking the ads, but who knows what my site visitors may be doing.

I am concerned though because I received a decent number of click throughs in the first week of display, but now in the second I am not receiving any at all. I am wondering if it is because:

1) The same users are returning and clicking and therefore these clicks are being ignored

2) The reporting of WidgetBucks is flawed somehow

3) The fact that I cannot get anything other than camera deals to appear on my site has my site visitors bored with the ad.

Team WidgetBucks said...

@blank mind: thanks for being up front about testing your ads. we have systems in place to detect certain and/or unusual levels of clicks from a publisher on their own ads. in your case -- like others, we are sure -- a few test clicks will not trigger our alerts.

Team WidgetBucks said...

@cobra: as we've indicated in a few posts and comments, we have systems in place to detect click fraud, including flagging suspicious activity that may be hitting your site. if you are still seeing issues with your reporting, please email us at help [at] widgetbucks [dot] com.

Team WidgetBucks said...

@pepperclick: thanks for the CPM suggestion and support. we're currently examining options around this.

Team WidgetBucks said...

@swapy_2002: yes, the $25 signup bonus is included in your first month's $50 minimum to be paid.

Team WidgetBucks said...

kristine_sendy: if you are still seeing this issue, please send us an email (including the code) to help [at] widgetbucks [dot] com. thanks.

Team WidgetBucks said...

@jeremy: it appears you are using merchsense. i would suggest trying a few different categories of widgets, sizes, colors and placement on your page to test it out. i can't say for sure if it is click fraud but in the meantime, test out a few variations and placements. best, dean

Admin said...

i deleted some widgets were can i find my money?

Team WidgetBucks said...

@admin: shortly, we will be adding an option to view deleted widgets on your My Widgets page. the feature request has been passed along and it's being worked on. thanks for the question and input.

Technology of The Day said...

Hi

today i get at one of my sites 2 page impression and 7 clicks
i think this is some one fraud me to make me banned from WidgetBucks

So what ihave to do now?
this site which the clicks occurs is new so it have few visitors.

i'm wating for Support

Cobra said...

What about conversions?
I'd like to see how much conversions i make... as for what i understood, you're banning publishers with low conversion,so i'd like to know if i should continue...

Team WidgetBucks said...

@Technology of the day: as indicated along this thread, please send an email request to help [at] widgetbucks [dot] com if you have not done so already. we will look into your concern. it's difficult to answer your specific questions on this comment string. cheers, dean

Team WidgetBucks said...

@Cobra: thanks for your question. conversion data is not something we'll be showing in our reporting. we certainly hope you continue your account with widgetbucks. regards, dean

Technology of The Day said...

thanks Team WidgetBucks
i have already send email nad waiting

Cobra said...

A good ideea would be a field, with 3 options:
Good conversion rate, normal converson rate and bad conversion rate...
It would really help, as i want to continue with WB, but for that, i have to be sure i won't be suspended...
I run few big sites, and if i don't get paid, i'll loose serious money... so it's a big risk for me...

Emile said...

I guess if you have regular users that are members and join daily, and they see something on your widget that they like, and click on it you get credited..but what I would like to know if the same person clicked on the widget 2 weeks later or even 6 months later clicked on your ad...would you be credited for it? I mean how far back does the database keep track of ip addresses that click on the ad? If you merely have an online comunity where you have about 50 ppl on it, and they all see the ads, and click on them when something peeks their interest... if they click anymore running the ad would be pointless, wouldnt it?

emdys said...

Dean said in another post that WB have reached 25 million impressions in 7 days.So even 10% click ratio u take, it will be 25,00,000 clicks.Minimal pay for click is $0.11 for us.So if the ad people are giving them $.50 for a click,WB will be getting $12,50,000 in a week which is a very good/huge amount for any company,in which $2,75,000 belongs to us.Also ther is no gurantee for any payout.It is given only after 45 days.So with bank interest for 45 days the $2,75,000 will be double in 45 days time.
WB is getting this much of money because of our effort and our time,so there lies responsibility for WB to ensure gurentee for this $2,75,000 to be paid to us, since we people live in some other country we cannot fight for justice in US.

So.......?? Any response from Dean??

Emile said...

The impressions that shows on my widget repeat itself and its only about 3 or 4 cameras. How boring is that?

Komunitas Blogger Garut said...

I think this is a good thing...
I am glad that WidgetBucks are actually going to email the users FIRST before suspension...

I used to be with Google adsense until one of my site users thought he was being helpful by clicking the ads constantly which got me banned, but Google would not even give me the chance to prove that it was not me clicking the ads.


Do You Aggre About That ???

GREEN said...

What should I do if I am interested in something that is on my own widget? I have clicked on one of my widgets inorder to find out more information on an item (fake snow)...

Tenny